RouteMyTrip (“Company”) strives to provide its guests an organised, safe, friendly and memorable experience. This Guest Policy (‘Policy”) has been designed to adapt best industry practices, effective management techniques, and standard operational procedures followed by reputed travel and tour organisers around the world. This Policy aims to promote safety and enriched experience for its guests and ensure effective delivery of top-notch services by the Company.

This Policy is a part of the Tour Booking Agreement with its guests. By virtue of completing the bookings with the Company (either directly or indirectly), the guests hereby give consent and agree to abide by the terms and conditions laid down in this Policy.

1. Bookings:

1.1 Upon receiving a query from potential guests, the Company shall discuss the proposed itinerary with the guest and issue a quotation stating the Package Cost. Subsequently, the guests are required to initiate the booking process by following these steps –

• STEP 1: Pay 50% to 70% of package cost as advised during discussion and share the transaction details to confirm your booking with RouteMyTrip.
• STEP 2: Share a copy of the government authorized Photo ID proof of all the travellers with address mentioned therein, such as: AADHAR Card/ Voter ID/ Driving License/ Passport, etc. These documents are mandatory for securing flight/train bookings, permits, etc.
• STEP 3: Share the inward and outward flight details with us to finalise and confirm your itinerary. This helps us to make all the necessary arrangements for you and avoid any inconvenience or fraudulent activities.
• STEP 4: Share the full name, age and gender of each traveller.

1.2 The guests are required to transfer the remaining 50% of the package cost to the Company before two (2) days of their arrival; or, pay the balance amount in cash on the date of their arrival before the commencement of services by the Company.

1.3 All communications regarding the booking shall be made by the guest only to the contact details provided at the time of booking.

2. Payments:

All bookings are confirmed only after the Company has received the entire Package cost quoted by the Company. The Company accepts all forms of electronic bank transfers and cash in Indian Rupees upto Rs. 2,00,000 (Rupees Two Lakhs).

• Note 1: Cheques are not an accepted mode of payment for bookings. Payments made to any other bank account(s) shall not be considered for confirming Bookings.
• Note 2: Cash transactions are accepted in Indian Rupees up to Rs. 2,00,000 (Rupees Two Lakhs) per reservation, upon producing the original PAN Card of the cash payer.

3. Cancellation & Refunds:

In the event that any guest cancels the booking or is unable travel on the due date for any reason not attributable to the Company anytime after making the advance payment, the following charges shall apply –

• 3.3.1 Cancellation charge of Rs. 2,500 per person is applicable for all cancellations made any time after the advance is paid.
• 3.3.2 No Reschedule of the tour is allowed any after the Payment is made.
• 3.3.3 For guests staying at premium properties, rescheduling is available only as per the policy of the Hotel or Resort.
• 3.3.4 Booking made for specific luxury resorts - 100% cancellation charges is applicable anytime after the advance is paid.
• 3.3.5 100% Cancellation is applicable if the travel date falls between 15 Dec to 15 Jan - High Peak Season.

3.2 For All Packages Booked with Flight:

• 3.2.1 No Refund for the Flights/Tour/Hotels/Transfers and 100% amount is deductible if the flight gets cancelled, delayed, or rescheduled.
• 3.2.2 No refund and 100% amount is deductible for cancellation of the flight tickets at any time after the booking is made.
• 3.2.3 No refund for the Flights/Tour/Hotels/Transfers due to delay, cancellation, or rescheduling of the flight timings. However if the guest arrives at his own cost, the trip will be arranged as per the itinerary agreed upon. However, no refund shall be made for the day(s) missed.
• 3.2.4 100% Cancellation is applicable if the travel date falls between 15 Dec to 15 Jan - High Peak Season.

Note: All guests making booking with the Company are deemed to have read and accepted the terms and conditions of the Cancellation Policy.

4. Third-Party Terms and Conditions:

4.1 The Company does not own or manage all the hotels, cruise and vehicles provided in the package. The guests are required to abide by the terms and conditions prescribed by the hotels, cruise and vehicles at all times.

4.2 As a security measure at hotels, airports, etc., the guests will be required to produce original photo identity bearing the complete address, issued by the government issued for each guest.

4.3 The guests shall maintain punctuality and abide by the reporting time of the taxi, flight, or cruise. The Company shall not be responsible for any modification in the itinerary on the account of the delay on part of the guest.

5. Right to Refuse Service:

Despite having a confirmed booking, the Company reserves all rights to refuse services to any guest under the following circumstances –

• 5.1 Guest who misbehaves/manhandles/harasses and/or causes nuisance to other guests.
• 5.2 Guests who are suspected to be infected by a contagious disease, unless a medical record to the contrary is produced.
• 5.3 Guests with criminal antecedents and those evading authorities.
• 5.4 Any guest continuously violating the Company Policy and/or engages in any unlawful activities.
• 5.5 Any guest who misbehaves with staff of the Company/hotel/cruise/vehicle.
• 5.6 Any guest refused service on any of the abovementioned grounds shall not be entitled to claim any refund.

Note: 1) The above list is only illustrative and not exhaustive. 2) Such refusal of service shall not be discriminatory, and done only as a precautionary measure to safeguard the interests of other guests and staff members.

6. Force Majeure:

6.1 In the event where the Company is unable to conduct the tour package despite a confirmed Booking, due to acts of God, State Orders, wars, revolution, civil commotion, acts of public enemy, embargo, pandemic, epidemic, quarantine, lock-down or any other circumstances beyond the reasonable control of the Company, the Company shall promptly intimate the guest regarding the Force Majeure event and cancel the booking with immediate effect. The Company shall be fully exempted from performance for the entire duration of the Force Majeure event.

6.2 If the Company cancels the booking due to a Force Majeure event, the guest is entitled to refund after a deduction of the cancellations charges as stipulated in Clause 3.

6.3 In the event where the guest is unable to undertake the journey due to Force Majeure, the guest shall promptly intimate the Company and request for a rescheduling. The Company shall be legally entitled to make deductions in accordance with Clause 3.

6.4 In the event where the package is already underway during the Force Majeure event, the guest shall be liable to pay the additional charges for all extra services availed during the Force Majeure event.

7. No Liability on Valuables:

7.1 The Company assumes no liability for lost, misplaced, stolen or damaged valuables belonging to the guests during the itinerary.

7.2 The Company is not responsible for any valuables or belongings left behind by the guest at any hotel, flight, taxi, etc.

8. Liability of Guest:

8.1 Irrespective of the nature of booking, the guests shall be held directly liable under civil and criminal laws of India for any loss caused to the Company owing to any negligent act or omission on part of the guest.

8.2 The Company shall be entitled to recover damages and compensation from the guest due to any such loss caused by the guest.

9. Indemnity:

9.1 The Company shall not be held liable for any injury or loss suffered by the guests while engaging in any activity/service offered by a third-party, such as bike/taxi rentals, scuba diving, boat excursions, etc.

9.2 The Company shall not be held liable for any injury or loss suffered by the guests during their stay at any hotel, resort, homestay, etc.

9.3 The Company shall be fully indemnified from any such claims arising from the activity/services rendered by the third-party.

10. Data Privacy:

10.1 The Company shall be entitled to collect personal data of its guests in the course of rendering its services.

10.2 The Company shall protect such personal data and take all precautionary steps to ensure that such data is contained safely.

10.3 The Company shall not be liable for any data-leak or data-theft which occurs despite its best efforts to protect such data.

11. Dispute Resolution & Exclusive Jurisdiction:

11.1 Any dispute between the guest and the Company shall be immediately reconciled by a representative of the Company in an amicable manner.

11.2 In the event of failure of reconciliation within a period of (seven) 7 days from the date of dispute, the matter shall be referred for arbitration, to be conducted by a sole arbitrator appointed by the Company, or the jurisdictional Courts in Gwalior.

11.3 The arbitration shall be held in English language, and the seat of Arbitration shall be at Gwalior.

11.4 The International Chamber of Commerce (ICC) Rules of Arbitration shall be applicable to such arbitration.

11.5 Despite the booking(s) being made by guest in any part of India or any part of the world, all disputes arising from the bookings and this policy shall be subjected exclusively to the jurisdictional Courts of law in Gwalior, Madhya Pradesh alone.

12. Waiver of Rights Under the Consumer Protection Act, 2019:

12.1 The guest hereby knowingly, voluntarily and intentionally relinquishes, abandons and waives his/her right to file a Complaint under Section 35 or 47 of the Consumer Protection Act, 2019, in any other jurisdiction, except for the Courts having territorial jurisdiction over Gwalior, Madhya Pradesh.

12.2 Any such Complaint filed against the Company before any Consumer Court beyond the territorial jurisdiction of Gwalior, Madhya Pradesh, shall be liable to be dismissed in-limine in view of this waiver of rights.

12.3 Without prejudice to any other rights, the Company shall be entitled to claim a liquidated demand of a sum of Rs. 2,00,000 (Rupees Two Lakhs) as exemplary damages from anyone filing a Complaint before a Consumer Court in contravention to the waiver of rights.

13. All Rights Reserved by the Company:

13.1 The Company reserves all its rights and privileges to prosecute anyone for defamation or libel, both under the civil and criminal laws, for any imputation made against the Company in comments posted by a guest, or anyone on behalf of a guest, on Social Media, Review Management websites, or any other digital or print media.

13.2 The Company shall be legally entitled to seek exemplary damages and compensation from anyone making such imputations in addition to seeking penal action for the same.

13.3 The Company shall be entitled to withhold or forfeit any amount paid by the guest in the event where an imputation is made against the Company on any online platform.

13.4 The Company reserves all rights to amend/add/delete/modify any of the terms and conditions stipulated herein without due notice. The Guests are deemed to have read, understood, and consented to this Policy before making any booking with the Company.

Subjected to Arbitration in Gwalior, Madhya Pradesh exclusively.
Other statutory rights are expressly waived.

Child Policy & Guidelines

• 1. Infants & Toddlers (Age 0 to 4 Years)
  • Stay: Complimentary stay when sharing the existing bed with parents. No extra charges for hotel accommodation.
  • Meals: Complimentary meals (as per the parent's meal plan).
  • Flights/Transfers: Flight fares and separate transport seating for infants will be charged strictly as per individual airline and transport operator guidelines.
• 2. Children (Age 5 to 11 Years)
  • Pricing: Charged at a discounted rate (typically 50% of the standard adult package cost, unless specified otherwise in the package details).
  • Accommodation: An extra mattress or rollaway bed will be provided in the parents' room.
• 3. Age 12 Years & Above

  Considered as an adult for all travel, accommodation, and ticketing purposes. 100% of the standard adult package cost will apply.

• 4. Mandatory Age Proof

  A valid government-issued age proof (Birth Certificate, Aadhar Card, or Passport) is mandatory for all children and infants. This document must be shared with us during the booking process and presented at hotel check-ins and airport security.

• 5. Activity Restrictions

  For the safety of our young guests, certain outdoor and adventure activities (e.g., Scuba Diving, River Rafting, high-altitude trekking) have strict minimum age, height, and medical restrictions. RouteMyTrip and its third-party operators reserve the right to restrict children from participating in such activities based on safety guidelines.

General Terms And Conditions

• All water/outdoor activities are subject to weather conditions.
• No rescheduling of the tour is allowed once booking is confirmed. We reserve the right to change/modify or terminate the offer anytime at its own discretion and without any prior notice.
• Transport and outdoor sightseeing are subject to weather conditions. Alternate arrangements will be made in case activities do not take place due to weather or payload restrictions. However, we will not be responsible for refunding any amount due to natural delays and will be governed by our cancellation policy. The itinerary flow is subject to change.
• Rooms are subject to availability. In case the rooms are not available then similar category rooms in similar hotels will be provided.
• Flight tickets are subject to availability. In case the tickets are not available for the quoted amount then other alternative dates will be recommended.